Abstract

OBJECTIVE

This research is done with the aim of determining hospital and health care satisfaction levels of the parents whose children stay in hospital.

METHODS

Research was carried out descriptively at Ataturk University Health Research and Application Hospital after necessary permissions were taken from institutions. Parents whose children would stay at hospital between April-June 2012 formed the structure of the research and without any illustration 171 volunteer parents were included in research. In collecting data, “PedsQL Health Care Satisfaction Scale and descriptive information form were used. In evaluating data statistically percentage distributions, average, t test, ANOVA, Kruskal Wallis, Mann Whitney U test and Alpha coefficient were used.

RESULTS

It was determined that there is statistically important difference at communication and technical skill sub-dimensions (p<0,05).

It was confirmed that the more child stay at hospital, the less general satisfaction is (p<0,05), average of technical skill and emotional necessity sub-dimensions of parents who cannot supply their own necessities, decrease (p<0,05), average emotional necessity satisfaction of the ones who have no accommodation, falls (p<0,05), satisfaction level of the ones who have another child at home is low (p<0,05), family participation and general satisfaction of the ones whose child brings financial responsibility is low (p<0,05).

CONCLUSION

That the levels of their satisfaction from the services the parents get are low is determined. Accordingly, it is offered that the nurses should have a right to make decisions on the processes related to families’ children who are staying in hospital and let them be with their children during the processes and give them information on the processes that will be made to the children.